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FAQs

1. Products & Availability

Q: What types of computers do you sell?
A: We offer desktops, laptops, and gaming PCs. We also carry tablets and accessories like monitors, keyboards, and mice.

Q: Do you carry major brands?
A: Yes, we stock Dell, HP, Lenovo, ASUS, Acer, and Apple products.

Q: Can I order a custom-built PC?
A: Absolutely! We can help you design a PC based on your needs and budget. Custom builds usually take 3–5 business days.

2. Pricing & Offers

Q: What are your prices for laptops and desktops?
A: Prices vary depending on specifications. Entry-level laptops start around 250 JD, while high-end gaming PCs can reach 2,000 JD or more.

Q: Are there discounts or promotions?
A: Yes! We offer student discounts, seasonal promotions, and occasional bundle deals. Check our social media or in-store announcements for the latest offers.

3. Warranty & Returns

Q: What warranty do you provide?
A: Most products come with a 1-year manufacturer warranty. Extended warranties are available for an extra fee.

Q: How do I claim a warranty?
A: Bring your receipt and the product to our store. If it’s a manufacturer warranty, we’ll guide you through the official claim process.

4. Repairs & Services

Q: Do you repair laptops and desktops?
A: Yes, we handle hardware repairs, upgrades, and troubleshooting.

Q: How long does a repair take?
A: Simple repairs can be done within a few hours. Major repairs may take 2–5 business days.

Q: Do you offer virus removal and data recovery?
A: Yes, we provide virus removal, OS installation, and data recovery services. Prices vary depending on the service.

5. Technical Support

Q: Do you provide post-purchase tech support?
A: Yes, our technicians assist with software installation, upgrades, and troubleshooting.

Q: Can you help with building a custom PC?
A: Definitely. We offer advice on parts compatibility, performance, and budget optimization.

6. Payment & Delivery

Q: What payment methods are accepted?
A: We accept cash, credit/debit cards, and online payments.

Q: Do you deliver in Amman?
A: Yes, we provide local delivery. Installation services are available upon request.

7. Location & Opening Hours

Q: Where is your shop located?
A: Our main branch is in Althair Marj Al Hamam, Amman.

Q: What are your working hours?
A: Saturday to Thursday: 9:00 AM – 8:00 PM. Friday: Closed. Thursday: 10:00 AM – 6:00 PM.